I understand you are having issues with the USB Type-C port not showing display on the external monitor. First Time Here? The opinions expressed above are the personal opinions of the authors, not of HP. I know the HDMI cable works with my older laptop. USB Type-C cables include four pairs of SuperSpeed wires, which can be used for high speed data transfer or can be configured as Alt Mode to support third party protocols. I think I need proof from someone with a laptop from the same series that it does work. The two USB-C ports on my new ENVY 13 don't seem to work with my two display adapters, one of them is a Targus ACA932 USB-C to DisplayPort and the other is a Trust USB-C Multiport Adapter (with HDMI). Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. As off now, I'm afraid as mentioned before, the conversion from USB to Display isn't supported by HP devices unless they have a thunderbolt port. The opinions expressed on Acer Community are the personal opinions of the authors, not of Acer. It is primarily used to connect a video source to a display device such as a computer monitor.It can also carry audio, USB, and other forms of data.. DisplayPort was designed to replace VGA, FPD-Link, and Digital Visual . How can I possibly connect an external monitor to my laptop? To get the Alternate mode functionality supported by USB Type-C, we have the USB Type-C connector client driver in which it states that USB Type-C client driver will Advertise and negotiate alternate modes, and configure the Mux if an alternate mode is detected. I only have one external monitor, and I have tried both using the mentioned adapters (one at a time and at the same time) with corresponding DisplayPort and HDMI cables that came with the monitor. Refer this link to know how to use HP support assistant. Didn't find what you were looking for? As known USB Type-C connector supports Alternate mode (DisplayPort/MHL) functionality, this USB Type-C port is connected to a test board which receives the frames from the windows 10 machine and does certain processing (CRC check etc.. ). I understand your concern and to be honest, I will be happy to pass yoursuggestions & feedback to the R&D team,Hopefully they will be able to implement it in the near future. As known USB Type-C connector supports Alternate mode (DisplayPort/MHL) functionality, this USB Type-C port is connected, Windows Hardware WDK and Driver Development. The Lenovo USB-C to DisplayPort adapter is the quick and easy way to connect your USB-C enabled system to DisplayPort enabled monitors and projectors. With USB-C you get: USB 3.1 Gen 2 data transfer rates of 40Gbps USB Power Delivery 2.0 - Up to 100W of bi-directional power delivery I would suggest here is to check with one display at a time and check if that helps. Our Acer F5 just has the original USB symbol (Trident) - nothing more. In addition to the above, since the P2014H doesn't have a native USB-C input, I'm guessing you're using a USB-C to DisplayPort cable to connect it? 10-28-2020 And I'm afraid your device doesn't have a thunderbolt port. VESA rolled out the DisplayPort Alt Mode 2.0 spec this week, which takes DisplayPort 2.0 and adapts it to the common USB-C connector on many laptops. Ask the community. The USB C connexion constantly (every five seconds) disconnects and reconnects. So i keep search on this topic and found even HP'sSupport Agent can't explain it clearly, which i think impossible. USB Type-C power delivery (USB PD): USB Type-C power delivery is bi-directional, so a device can either send or receive power. I'm told that it does not necessarily mean it supports DP Alt mode. By using this site, you accept the. - last edited on The DP Alt Mode was developed by VESA and the USB Implementers Forum (USB-IF). I finally found the data I was searching for earlier - and that source does not confirm the Display Port connection type. Next thing, I would suggest here is to start off by updating the Bios, Chipset and display drivers on your PC from our HP Support website. Is there a symbol of a lightning (Thunderbolt 3) next to the USB C port? DisplayPort Alt-Mode offers DP v1.2, v1.4 or v2.0 connectivity (depending on the hardware) for video connections anywhere from Full HD 1080p up to 8K@60Hz* over USB-C. Mine does not seem to work. How do I check if my laptop supports DP Alt mode? Audio is usually also supported as a part of the protocol for screens with built-in speakers. DisplayPort USB 3.0 Type-C DisplayPort Alternate Mode HDMIType-C ( 3 ) USB-C PD AC PD AC Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Cables and/or adapters (purchased separately) may be required Device Home Page - References and Resources - Learn about your Device - Solve Problems NOTE: Content depends on device type and Operating System This test board is connected to a display. Don't worry as I have a few suggestions which should help you resolve this issue. The opinions expressed above are the personal opinions of the authors, not of HP. https://www.amazon.com/gp/product/B01M5JE55S/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1. Specifically, the DisplayPort video protocol can be configured using Alt Mode, which can be carried out over the USB Type-C standard. The DisplayPort protocol, which used to have a unique connector, is now transferred through the USB-C connector. Pre-order the Pixel 7 & 7 Pro today and get a $200 gift card! Check documents on compatibility, FAQs, upgrade information and available fixes. an alarm tinkle from W10 (which I have got rid of by silencing the alarms), and, a visual black box with white lines, bottom RH corner of the screen, plus. For most computers, you can do this by attaching a monitor to the port, then extend your desktop to it by using this shortcut key: Hold down Windows Logo, and type P until either the "duplicate" or "extend" option is highlighted, then let go. It should be marked with a yellow exclamation point symbol. Have you tried to check with a different cable? I'm I missing drivers, can't find any regarding ports, or does this laptop simply not support external displays, which I think is a big drawback? 2022 Acer Inc. The Acer type C port isn't even labelled correctly. Select the Start button, then type device manager and select Device Manager from the list of results. that'll help us and others see that we've got the answers! I already tried to update all updates from windows and put the newest bios from HP. Make sure the DisplayPort device you're connecting to is supported by your PC. Youll be auto redirected in 1 second. Motorola has implemented the FreeRDP library, an open-source . I have also seen that it has been mentioned on this forum that USB 3.1 Type-C Gen 1 doesn't support such features. We are a volunteer community workforce dedicated to supporting HP technology. The adapter would have 3 inputs: The User Guide and Service Guide are not in complete agreement (details) - this can happen when models within a series might be different. Didn't find what you were looking for? After you've guaranteed that the test system supports the alternate mode, you need to write the firmware for your board such that it correctlyadvertises and negotiates the alternate mode. Click the Multiple displays setting. followed by clicking on 'Accepted as Solution' for my efforts to help you identify the reason for your concern. Anyway, i got a adapter which work great now, and in a quite fair cost. Thank you for replying with this detailed response. Reply Report abuse Was this reply helpful? Shawn "Cmdr" Keene | Microsoft MVP - Windows Insider | CmdrKeene.com | tweet: @CmdrKeene Hello Does anyone know if the Xiaomi Mi 11 ultra supports DisplayPort Alternate mode with the usb-c plug. Also, download and install HP support assistant on your PC. Yet as i know there are few monitor use this port compare to vga and hdmi, so you need to buy a adaptor with display altative mode. Thank you for participating in our HP Community. RodrigoB. This email address has already been registered. 05:21 PM ? This notification will appear if your PC detects USB-C hardware using DisplayPort alternate mode is plugged into a port that does not support this mode. Both the manual and the product specifications states that the laptop's USB-C ports supports DP 1.2 (DisplayPort 1.2 I assume), but none of them works with my external monitor. This list provides an overview of the devices that support video output over USB-C.Not all USB-C ports support video output; a device is required to specifically provide support for USB-C Alternate Mode, which dedicates some of the physical wires in a USB-C 3.1 cable for direct device-to-host transmission of alternate data protocols.. If I click on the notification it guides me to the following help page from Microsoft: https://support.microsoft.com/en-us/help/4012609/windows-10-fix-usb-c-problems#connectionlimited. We would like to share some of the most frequently asked questions about: It has been a while since anyone has replied. With USB-C you get: USB 3.1 Gen 2 data transfer rates of 10Gbps USB Power Delivery 2.0 - Up to 100W of bi-directional power delivery Can USB be used for display? My first troubleshooting step would be to try a different cable. Windows 10 gives me the below error message when I plug in the Amazon.com top-ranked Cable Matters USB C to HDMI adapter: "Try improving the usb connection. The massive additional bandwidth can be used . If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". By using this site, you accept the . For the moment, based on what I can find now, my answer is No. I have a new Inspiron I3 7391, connected to external Dell monitors P2014H via (to number 1) HDMI and (to number 2) USB C cables. USB Type-C power delivery (USB PD):USB Type-C power delivery is bi-directional, so a device can either send or receive power. The content you requested has been removed. I already have all of the latest drivers and the latest BIOS, and the hard reset didn't seem to help (I didn't really expect that either). It has been a while since anyone has replied. and display devices (e.g. TVs, projectors, etc.) 3D Printing Android Auto Android Mods Android TV Apps & Games Themes Wear OS Smartwatches Windows 11 XDA Computing. That confirms what I was thinking, so I can move on and try a different option. I guess you are right, but it's a letdown that a ~$1100 laptop doesn't support external monitors/projectors. It should automatically download and install the latest updates and drivers for your PC. USB-C Alternate Mode to a HDMI or DisplayPort Monitor offers Video and Audio only. First Time Here? Hi - I got this usb c 3.1 to HDMI adapter which clearly states: https://www.av-cables.dk/usb-c-til-hdmi-adapter/usb-c-3-1-hdmi-multi-adapter-kabel-hvid.html. Check documents on compatibility, FAQs, upgrade information and available fixes. SUNIX UPD2018 is a Dual-port Super-Speed+ USB 3.1 10G PCI Express add-on card, and it's compliant with the PCI Express Gen3 specification for host PC system. For more information about USB Type-C, seehttp://www.usb.org/developers/usbtypec/(in English). The error code is displayed under Device status. USB-C Alternate mode not working / not available. The confusion over USB-C DisplayPort arises because not all USB-C ports feature DisplayPort Alt Mode functionality (as . I have the same model with the same problem. Does the HP ENVY 13-ad000-series specifically have USB-C ports capable of sending display signals? Asus HTC LG OnePlus Samsung Xiaomi Nubia. I have an HP USB-C travel hub G2 and when I plug it into the laptop's USB-C port and a monitor into the HDMI port on the hub I don't get a signal at the monitor. In fact Envy series surppoted a not-so-popular style of video transport since they used displayport altative mode, which means you need to use a usb-c to dispalyport cable or adaptor. An option for sending DisplayPort signals over a USB Type C cable. Examples: Monday, today, last week, Mar 26, 3/26/04. If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below. I came across your post and wanted to assist you. I bought a type C adaptor with an HDMI port hoping to connect a 2nd display via displayport mode of the PC Type C connector. give us some reinforcement by clicking the solution and kudos buttons. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Click Thumbs Up to say Thank You for the help. (By the end of this article all the issues should be resolved). Serial number: [Personal Information Removed], Your machine is an HP ENVY x360 - m6-aq105dx, its specs, https://support.hp.com/au-en/document/c05315774. feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon. In the meantime, let's try these steps here: Perform a Hard reset on the notebook:A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Select this message for more troubleshooting info. I reviewed your concern and the entire conversation, did some research and here's an article that explains all you need to know about USB Type-C Alternate mode and more: USB Type-C video modes (Alternate mode):USB Type-C ports support adapters that can output different types of video such as HDMI, VGA, and DisplayPort, all from one USB Type-C port on your computer or device. Thanks for the help though, and HP should probably change their specs info so that there isn't any doubt about it and probably notify retailers as well (mine said that it supported DisplayPort over USB-C). Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Have you tried to update the drivers either using Windows update or using HP Support assistant? Is it possible to get around this by using a split cable with HDMI for image and USB C for power on the PC end? Once you've updated your board's firmware to properly handle the alternate mode, you should be able to connect it to your test system and they will be able to negotiate and enter the alternate mode. The DisplayPort protocol, which used to have a unique connector, is now transferred by way of the USB-C connector. The connector has to be female to support hubs and display adapters that use a male connector that cannot be detached. By using this site, you accept the . that support DisplayPort to each other via their USB-C ports to broadcast high-definition video. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems, Simply ask a new question if you would like to start the discussion again. in Device Manager a yellow warning triangle for 'unknown USB Device (invalid configuration descriptor)', constantly resetting the list but never resolving itself. Source: Windows Central (Image credit: Source: Windows Central) Once you complete the steps, Windows 11 should now detect the. After i lost it i have got another one with dispalylink chip, yet still not so good because this kind of external graphic chips will have alot of problem in some situation, though they support multiple monitor at one time. If you're instead using USB-C to DVI or VGA, I'd try DisplayPort instead. In Device Manager, find the device. Connects a USB device that has a Type-C connector, provides data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. This doesn't work and Win 10 displays the error you quoted. You also need to make sure the test system supports the DisplayPort alternate mode. Today the VESA is announcing that they are publishing the "DisplayPort Alternate Mode on USB Type-C Connector Standard." Working in conjunction with the USB-IF, the DP Alt Mode standard will. We are a volunteer community workforce dedicated to supporting HP technology. By using this site, you accept the. Check if the problem persists. Hardware Compatibility The Lenovo USB-C to DisplayPort Adapter (4X90L66916) is compatible systems with USB-C that include:. this wil use dispalyport to get video from type-c and output transfer to hdmi or vga, while it will lost some solution, especillay using hdmi monitor. Connects a display device that has a USB Type-C connector, providing DisplayPort output. This power can be transferred at the same time the device is transmitting data across the connection. This website is best viewed using Internet Explorer 10+, Chrome, Safari and newer browsers. As per my understanding, 1. One with Display port capability should show a "P" symbol. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Discussion Displayport Alternate Mode Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 The problem is probably not the cables but rather the ports themselves, as I doubt that they actually have a DisplayPort Alternate Mode at this point. You can NOT use its USB-C port to charge your machine. Devices. Next to the ports of a Windows laptop are symbols / logos, which indicate what you can do with the port. Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner. I have a new Inspiron I3 7391, connected to external Dell monitors P2014H via (to number 1) HDMI and (to number 2) USB C cables. You do not need to write a custom driver; if the system supports the alternate mode, the drivers it came with will handle the alternate mode negotiation. I think we are kind of talking past each other, I wil try to be a bit more clear with my problem. Thank you for participating in our HP Community . How can I check if my laptop supports DP Alt mode? Based on USB Type-C pure DFP (Downstream Facing Port) mode, it works up to 10 Gbps for data transfer when connecting to USB 3.1 compliant peripherals, while maintaining compatibility . Acer Community User Agreement. It seems to me that it does not because it doesn't seem to support the alternate modes, but what does the DP 1.2 specification in the specs sheet mean then? The DP Alt Mode was developed by VESA and the USB Implementers Forum (USB-IF). That just says it provides DisplayPort output. 1. Buy Plugable USB C to DisplayPort Adapter 4K 60Hz, Thunderbolt 3 to DisplayPort Adapter Compatible with MacBook Pro, Windows, Chromebooks, iPad Pro, Dell XPS, and More: Cables & Interconnects - Amazon.com FREE DELIVERY possible on eligible purchases . If the answer helped resolve your issue, Click "Accept as Solution" . USB Type-C is a smaller, reversible USB connector that can transmit data, video, audio, and data (USB 3.1) as well as provide charging power to many devices (USB power delivery or PD). This article explains most things about Type-C and USB 3.1, http://www.tomshardware.com/news/usb-31-usb-type-c-refresher,29933.html. Displayport connection might not work. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". The Type-C connector delivers DisplayPort technology via an Alternative Mode (Alt Mode). DisplayPort Alt Mode. Not support DP to HDMI adapter or a DP to DVI adapter. Try using a different cable". USB Type-C cables include four pairs of SuperSpeed wires, which can be used for high speed data transfer or can be configured as Alt Mode to support third party protocols. A great place where you can find solutions for your issues with help from the community! If you aren't sure if your system supports UCSI and the driver is not loaded, then it probably
I think that the problem stems from the fact that the Acer laptop does NOT have hardware / firmware support for the DisplayPort. PCs, Blu-Ray players, etc.) Then you can charge via this port and pass on a video signal and thus connect a monitor. Do Acer laptops support Displayport Alternate Mode through the USB 3.1 port? A Microsoft document reads as follows: "Windows 10 is capable of. The sound is now off, but the constant disconnect and reconnect must be eating a tiny amount of memory. The opinions expressed above are the personal opinions of the authors, not of HP. Regarding thepage you linked it isn't the alternate modes I am questioning, it is whether my laptop supports it or not, and what sort of adapter I would need to make it work. A new app in Motorola's Android 11 update called "Mobile desktop" will allow users to connect their PC and phone over USB or Wi-Fi. Is your notebook plugged in and not charging? USB 3.1 Gen 2 should have SS 10 (Super Speed 10 Gbps). That causes -. Called my local HP tech office, and they said it should work. So if you still want a better way other than external graphic chip adaptor, just try this product or something like this one, with DP ALT MODE as the keyword. The client driver is responsible for deciding the alternate mode to negotiate. Choose the device, press and hold (or right-click) it, and then select Properties. The opinions expressed above are the personal opinions of the authors, not of HP. If you know your system supports UCSI and the Microsoft ucmucsi.sys driver is loaded, you are correct that the alternate mode negotiation is handled in firmware. Support Agent can't explain it clearly, which i think impossible. An option for sending DisplayPort signals over a USB Type C cable. So not all Type-C connectors are equal - we got the lowest spec on the Acer F5. 05:55 AM Prior to the introduction of USB-C and Alternate Mode . To provide you with an accurate solution, I'll need a few more details: Have you tried to connect one monitor at a time and check if that helps? See USB Type C and DisplayPort . They allow you to connect video sources (e.g. I have bought one external graphic chip adaptor from HP, which cost me over 100 dollars, but it still have a problem in some situation. So if you still want a better way other than external graphic chip adaptor, just try this product or something like this one, with DP ALT MODE as the keyword. Simply ask a new question if you would like to start the discussion again. Thank you for visiting the HP Forums! See USB Type C and DisplayPort. Visit Microsoft Q&A to post new questions. In the manual it states this model has a port type USB 3.1 Type-C, Gen 1. Well unfortuntaly it doesn't. USB 3.1 Gen 1 should have SS (Super Speed) above the USB Trident symbol. The Type-C connector delivers DisplayPort technology via an Alternative Mode (Alt Mode). Hi, I think we have a same problem and i have resolve it on my 13-ad024tu since i have tried every method to get a video output from usb-C port. It can also happen as a result of errors in the documentation. Click the Detect button. It looks like you were interacting with @Jeet_singh, but he is out for the day & I'll be glad to help you out. DisplayPort Alternate Mode. Important Information: The USB-C port on your device must support "DisplayPort Alternate Mode", so you can use the HDMI function in this adapter. USB Type-C video modes (Alternate mode): USB Type-C ports support adapters that can output different types of video such as HDMI, VGA, and DisplayPort, all from one USB Type-C port on your computer or device. Were sorry. I only get a connection/disconnection sound from Windows with the multiadapter, and in Device Manager I get a USB-C multiport device, described as a Billboard Device, under USB-devices, but connecting the HDMI cable to the adapter does nothing. Anyway, i got a adapter which work great now, and in a quite fair cost. by It can sleep and charge means it can charge your phone, tablet using USB-C port when it sleeps. Sign in or register to get started. By signing up, I accept the terms of the Acer Privacy Policy. After installing the pending updates and restarting the computer, go back to the same Windows Update screen and click Advanced Options > Optional Updates, also apply the optional updates and restart the PC. It looks like you're new here. This forum has migrated to Microsoft Q&A. Yes No XV Xavier Vilar Replied on February 18, 2022 Ask the community. DisplayPort (DP) is a digital display interface developed by a consortium of PC and chip manufacturers and standardized by the Video Electronics Standards Association (VESA). does not support UCSI. That causes -. Was it all plug and play for you, or did you work with drivers etc? I think this might be a hardware related design flaw, and not anything software can do anything with as Alternate Modes should be plug-and-play as far as I know. an alarm tinkle from W10 (which I have got rid of by silencing the alarms), and. How do I know if I have DisplayPort alternate mode? Sign up for an Acer ID and get exclusive access to deals and the Predator Den community, where you can ask and answer questions about gaming and gear. Specifically, the DisplayPort video protocol can be configured using Alt Mode, which can be carried out over the USB Type-C standard. I'm the Riddle_Decipher & I'm at your service. If the information I've provided was helpful. USB Type-C video modes (Alternate mode): USB Type-C ports support adapters that can output different types of video such as HDMI, VGA, and DisplayPort, all from . Same as other USB-A port. Solution: An adapter with one output: USB-C female connector supporting USB 3.1 gen 2 (10 Gb/sec), DisplayPort 1.3 Alternate Mode, and Power Delivery 2.0. Next thing, I would suggest here is to start off by updating the Bios, Chipset and display drivers on your PC from our HP Support website, using this link. I might have botched this answer - can you assist? I have a Windows 10 machine with USB Type-C port. Description Systems that incorporate a USB4 host router and support external user connectable USB4 port (s) must support DisplayPort (DP) Alternate Mode on all exposed USB4 connectors in accordance with the Power Deliver Specification and the VESA specification for DisplayPort Alternate Mode on USB Type-C connector standard. NOTE: Cables and/or adapters (purchased separately) may be required, Device Home Page - References and Resources Learn about your Device - Solve Problems, NOTE: Content depends on device type and Operating System, Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more, When the website support page opens, Select (as available) a Category > Topic> Subtopic. It turns out that the Gen 1 spec is virtually a USB 3.0 in all respects and can never use the displayport mode. I have already ordered a USB-A DisplayLink adapter so that should at least work, but it isn't an optimal solution. 10-28-2020 By using this site, you accept Acer's Privacy Policy and the The USB C connexion constantly (every five seconds) disconnects and reconnects. Google .
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