I understand that this upset you but realistically Carnival has to have some type of information if they are to enter cruise dates that they have no record of. All capitalized terms herein have the same meaning as those set forth in the VIFP Club Terms and Conditions. I think I will printout all of my info as suggested by another poster. Started June 21, 2021, By Carnival was able to locate the 2001 cruise I provided the date for, but they keep telling me they "can't locate my other cruises" (I doubt they even looked) and that I need to tell them the exact dates I cruised, which I obviously don't have. Started August 27, 2021, By I would think Carnival runs database backups every so often if they don't, that's on them. By Once complete on the bottom right click 'Update'. if(isShipDetailsPage()) { Still, each guest should individually activate their account to ensure data accuracy. Their sailing dates are not credited to your account. The VIFP Club is a warm welcome to the Carnival experience and gives you access to VIFP members-only rates and promotions. :). Step 2: Take a cruise. Good luck and again I really do hope it gets fixed!! var deviceAgent = navigator.userAgent.toLowerCase(); ", then enter her name and birthdate.her VIFP number will show up. Your rating has been submitted, please tell us how we can make this answer more useful. By young_ens, January 15, 2019 in Carnival . Redeemable at the Photo Gallery no later than two days before the end of the cruise. }); CC Help Jenn There are no fees to join the VIFP Club, and membership never expires. if ($(".slick-track", ".img-content-card").css("width") != "100%"){ I read a post like yours about a, year ago. If you know the # of days missing, maybe the length of each cruise could lead you to the port you cruised from, which could then give you the ship you were on and when? I'm sorry to see you're having trouble with your VIFP profile. All Rights Reserved. I really hope this gets resolved!! Call us at 800-288-6006 if you need help finding the perfect cruise. Published 08/19/2015 05:40 PM | Updated 06/17/2021 02:16 PM. Everyone including infants have their own VIFP number. The VIFP Club stands for the Very Important Fun Person Club, Carnivals guest recognition program. Those who have earned 25-74 VIFP Points were placed in the Gold level. There were several cruises that I could not get exact dates or proof of sailing. Blue (First Sailing): This status is earned on a person's first cruise.It's where everyone starts. 2022 Carnival Cruise Line. Carnival Credit Card Sign In will sometimes glitch and take you a long time to try different solutions. Just. if (/iP(hone|od|ad)/.test(platform)) { Which Carnival Cruise Line cruises count towards my VIFP Points? VIFP Platinum Level Carnival Discount Question (Exclusive VIFP Offer (POK)) Hello, this is our 2nd time booking with Carnival and we are booking another couple for the same cruise. How long do I have to activate my membership? We had to search dh's email for the dates of ours, easier than searching pictures, once I had the dates, then there was no issue. Introducing Carnival Luminosa. (I have a really unusual last name so it's easy to find old history which CCL did for me a few years back). one-time benefits). Please note, Carnival cannot process requests over the phone. HAVE FUN. } Im ready to email the CEO of Carnival if I need to. I see Mischelle will be able to help you. Past guest number is required. To see the number of cruise days (points) you currently have on your VIFP profile, simply log into your profile, located at https://www.carnival.com/BookedGuest. remember to add a cruise after you get back to keep all records updated. Get answers to FAQs ranging from cruise preparation to debarkation. This will ensure that you will get the best Carnival cruise deal possible! Guests may activate their membership at any time, but we do encourage everyone to do it as soon as they can. Call Carnival and ask to speak with a supervisor. This is just not fair. Additionally, some guests who previously received Platinum cardsadvanced to the VIFP Club's Diamond level. To login to your carnival.com profile, click here. I would like to receive emails for special offers and/or information from Carnival. Go to the carnival website, log in and go to Manage my Cruise. They were assigned a number on their first cruise. As of June 30, 2013, we are no longerable to make adjustments to cruise history. I ended up making another account for them because I'm having trouble getting the POK discount applied to their stateroom. CC Help Jenn I wish I had something useful to say. }); To change an email address and home addressin Carnival.com, please follow these easy steps: 2022 Carnival Cruise Line. Her email (hopefully it's still the same) is mbeattie@carnival.com. Excursions you took? Link to comment Share on other sites. Powered by Invision Community. } If they give you some BS excuse then e-mail the Carnival exec team, they'll get your issue resolved. Forgot VIFP #? The VIFP Club (Very Important Fun Person) is Carnival Cruise Line's loyalty and benefits program that rewards repeat cruisers with members-only perks, discounts, and amenities. If youre a Past Guest, the program recognises you for your continued loyalty to Carnival with increasing recognition and benefits as you cruise more and more. Cruises taken on Carnival Corporation's other own cruise lines will not earn VIFP Points and VIFP Club benefits will not be offered. My son has been cruising since he was 8. I immediately went into carnivals VIFP site and printed out all my past cruises. CC Help Jenn (The front is reserved for souvenier magnets). Therefore, Carnival Cruise Line reserves the right to change terms/benefits at any time. Does each cruiser in a guest's family/party/stateroom earn points and receive Club benefits? It's 22 cruising days that have disappeared. I also have saved all my S&S cards and that's how I was able to provide all the dates to recover past cruises. Should everyone activate/join (all members of guest's family or party)? Carnival Cruise Lines ; VIFP account Please Read: COVID-related Discussion. Can you search an old email from Carnival which might have your older loyalty # or trip confirmation # which could assist CCL in tracking down your previous sailing info? Only numbers are allowed and up 10 digit. Just do any mock booking. That means you will need a total of 25 days cruising with Carnival. *In the middle of the page you should see a box with 4 tabs to choose from: a Platinum and a Gold), how will benefits apply to the stateroom? If they've sailed before, they have a vifp #. Past Guest fares will continue. In order to recover your password, please click on the 'Forget password?' link. VIFP Club members will automatically move from one level to the next level based on their VIFP Points and will receive the benefits of their level on each sailing. You do not need to call. I activated my account but noticed that all of my cruises were not included. Definitely will help them if they continue to cruise. bulky and awkward to carry - crossword clue; word-picture puzzle - crossword clue; how to get achievements in minecraft I felt so bad reading your post bc that would crush me. Once logged in, click on 'Your Name' to load your VIFP profile and then click on 'My Cruises'. Any advice you can give me would be appreciated!!! No substitution of Benefits may occur, except in the sole discretion of Carnival Cruise Line. What is the VIFP Club? LauraS Vaccines and testing no longer required for most cruises. return [parseInt(v[1], 10), parseInt(v[2], 10), parseInt(v[3] || 0, 10)]; Check off the "Show rates for VIFP Club or Past Guest" and then click on "Forgot your VIFP Number?" and you have the option to look it up. I was only a sail or two away from becoming Platinum in the previous recognition program. How will the one-time donation to St. Jude Children's Research Hospital work? & had an amazing time enjoying their cruise he purchased & upgraded with VIFP perks! I'm the one doing all the booking and have my VIFP number for checking rates, booking, etc. What is the VIFP Club? To see the number of cruise days (points) you currently have on your VIFP profile, simply log into your profile, located at https://www.carnival.com/BookedGuest. Step 1. Please be patient, the process may take 2-3 weeks to complete. OP, sorry this has happened to you. var ua = window.navigator.userAgent; //Check the userAgent property of the window.navigator object Credit card payments? My 7 year old has one and my husband does too. My thinking is, they wouldn't be asking you for the cruise details if they could look you up in their database. How will Carnival know my level when I sail? What are the benefits for each VIFP level? As I said, I hope his issue gets resolved and even better, others take preventative measures to thwart this same thing from happening to themselves. Sabalon, June 4, 2016 in Carnival Cruise Lines. Their VIFP numbers are there. Click on 'Log in', located at the top right of the screen, Enter the email address you registered with originally and the password and press enter, Click on 'your name', located at the top right hand side of the page, Next click on 'My Profile' tab, here you can update your email address, home address, etc. Each year, for every guest that reaches the Diamond level in the VIFP Club, Carnival will make a $100 USD donation to St. Jude's Children's Hospital. if (ver && ver[0] == 11) { Follow these instructions and you will see their VIFP numbers. Thanks. If you're a Past Guest, the program recognizes you for your continued loyalty to Carnival with increasing recognition and benefits as you cruise more and more. By function isShipDetailsPage() { If your VIFP number is not 10 digits, add zeros to the front of your number until it equals 10 digits Please note, if you enter a Carnival Cruise Line VIFP number that is less than 10 digits and continue with the reservation, the sailing will show as sold out. www.carnival.com or call (888)Car-nival & tell them you are trying to get Past Guest Number They will ask for Name, Birthdate, address, etc. You will need a total of 25 VIFP Points to obtain this level. I was only a sail or two away from becoming Platinum in the previous recognition program. Book Now. By Vifp Number is invalid. And if you don't have the cards, maybe your friends/family you sailed with have theirs and you can at least get the dates of the sailings. Sent from my iPhone using Forums mobile app. What is the difference between Past Guest and the VIFP Club membership? Invalid format. Answers others found helpful. Red (second sailing to 24 points). Also, if it doesn't work out, at least at the rate the VIFP thing is going, you're not out much. The only cruise I actually remember the ship date is the one I was on the day the 9/11 attacks happened Obviously I remember that cruise, but other that that one . there are 4 other cruises that I have no idea the dates or ships, and this is going back 10+ years, and many moves ago, and it's before facebook or socail media so I have no way of figuring out the info. I do hope the OP gets his days back but find his user name kind of ironic. One might say I can't be bothered or it won't matter because I don't sail enough. The VIFP Club stands for the Very Important Fun Person Club, Carnival's guest recognition program. function isIE() { It's recommended that all guests activate their VIFP Club membership at least eight weeks prior to their next sailing to ensure they're recognized as a member of their correct level. VIFP Club - Carnival's Recognition Program. those graduating to Gold on the 3rd day of a 5-day cruise will receive Gold benefits for the entire duration of their cruise). Sets sail this November! I'll go for the "Forgot my number" approach and then call Carnivalmay be impossible having two teens find cards in their rooms! Should everyone activate/join (all members of guest's family or party)? It's only 4 cruises you should be able to track down the information. Red Level VIFP is for guests with 2 - 24 points. . Does each cruiser in a guest's family/party/stateroom earn points and receive Club benefits? As Evanbob askedDid you travel with friends or family? Forgot VIFP #? You're a VIFP - A Very Important Fun Person. Members of the VIFP Club earn one VIFP Point for every day they've been at sea (aka cruise day), so 1 VIFP Point = 1 Cruise Day. Cruises.com gives you exclusive bonus offers for free with every booking . var iframePath = iframe[0].src; Will benefits change over time? You would then enter the required information and an email will be sent to the email address you provided with your username. To review the Terms and Conditions, click here. Cabins you were booked in? It seems to me that Carnival is NOT taking ANY accountability for the fact that it was THEM that deleated my old account with those cruises, and if they hadn't have done that, I wouldnt be having this problem. New to cruising? Youth Programs (Under 2 & 2-11 years old), http://www.carnival.com.au/loyalty/overview.aspx, VIFP Club - Carnival's Recognition Program FAQs. } We're going on our third cruise (third for the wife and I, second for the kids) on Carnival. However, some benefits are age-restricted. } Published 12/07/2015 11:54 AM | The VIFP thing is more about "Status" than value. Did you sail solo or with friends and/or family? There are small children who are Diamond. How does the VIFP Club work? All guests whosailed with Carnival fewer than 10 times were placed in the level that corresponds with their VIFP Points (i.e., cruise days). ). You only get points for the days you cruise, not others. I realize we live in an electronic age, but I keep paper copies of everything. Or, if they don't enroll prior to their cruise, they'll be automatically enrolled upon completion of the voyage. This will show your current VIFP level, how many points you have and how many points you need to reach the next level. *Taxes, fees and port expenses are included. All guests who have cruised with Carnival will be automatically enrolled. Is there anything I can do to reach the Platinum level? Benefits are subject to change at any time without notice. var v = (navigator.appVersion).match(/OS (\d+)_(\d+)_? Email Email is required. Do VIFP Club members earn points when cruising with sister lines? console.log('Subscribing to click event'); I had to dig through years of crap to find receipts, pictures, or some kind of proof to reach platinum. } 19952022, The Independent Traveler, Inc. VIFP Problem - Carnival Deleated my past account (AND my past sailings). I think current gold status is worth about.$15-20 dollars per cruise and I'm likely being generous. (Non-qualifying cruises include charter cruises, non-revenue cruises, etc.) This year Shaq and Carnival are turning 50 years young! Like another poster, I also had all previous sail and sign cards except one, so that did help but I still think Mischelle could help you. This has to be done by a systems guy. Carnival - Profile Management - Forgot Username Forgot your username Enter the e-mail address associated with your account and we'll email you a link to reset your password. Guests who sailed with Carnival on more than 10 cruises by December 31, 2013 wereautomatically included in the Platinum level of the VIFP Club. It takes up to three business days after a sailing for the system to update a guest's cruise history. Check the "Show Rates for VIFP Club", then click "Forgot Your VIFP Number? What are the Terms and Conditions for the VIFP Club? var trident = ua.indexOf('Trident/'); //IE 11 How long will it take for Carnival to adjust my level? carnival needs to merge your old and new numbers together. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg. However, the latest increase was only for fleet's newest (and biggest) liner Carnival Horizon. This may help you if you have the S&S cards. VIFP CLUB MEMBER DEALS. If you're a Past Guest, the program recognizes you for your continued loyalty to Carnival with increasing recognition and benefits as you cruise more and more. Check the "Show Rates for VIFP Club", then click "Forgot Your VIFP Number?", then enter her name and birthdate..her VIFP number will show up. var ver = iOSversion(); More sharing options. Please send me all of your details (full name, date of birth and address) to cclsupport@carnival.com and I'll be happy to assist. If you don't and Carnival insists they can not locate any records, what are your options? Thanks allthat was super simple. I would like to receive emails for special offers and/or . This will show your current VIFP level, how many points you have and how many points you need to reach the next level. How do I see my VIFP points? Next is the list of Carnival FTTF ships and their new pricing. I can see where they're coming from but also where your frustration lies. Tell them to engage their IT team to recover your sailing history. Well I said those same things too, and now I have 153 sea days with Carnival with another 46 booked bringing me to 199 - 1 short of diamond. The VIFP Club stands for the Very Important Fun Person Club, Carnival's guest recognition program. To find your VIFP number, select . In cases where a ship returns at a later date than scheduled, we will increase the number of cruise days. Guests with fewer than 25 VIFP Points were placed in the new Red level. Let's start you off with great members-only fares and promotions. return window.location.href.toLowerCase().indexOf('ships/carnival-') > -1; Related: The ultimate guide to picking a cruise line Program tiers and benefits There are five tiers to the VIFP Club program: Blue (your first sailing). }); I realize this is Carnival's screw up and it is inconvenient for you, but unless someone at Carnival can just " fix it ", I think you are going to have to figure your best option. The VIFP Club is a warm welcome to the Carnival experience and gives you access to VIFP members-only rates and promotions. $(iframe[0]).remove(); I have already sailed with Carnival before and previously received a color-coded Sail and Sign card. Pricing for FTTF now ranges from $49.95 to $119.95. HELP! Did you meet anyone on any of these missing cruises? What are the benefits for each VIFP level? If a guest is sharing a cabin with another guest in a different level (e.g. } So what I learned here on CC from others struggling with merging VIFP #'s or lost histories helped make my own situation different from Recovery Dude's. Your rating has been submitted, please tell us how we can make this answer more useful. Please remember to always provide your VIFP number at time of booking. If a cruise is cut short or extended for reasons outside the control of guests, how many points will guests earn since we are basing it on the actual number of days sailed? How do I find my Carnival past guest number? . How do guests enroll? function isIOS(){ You'll receive the benefits of VIFP Red along with two additional benefits. If guests have cruised with Carnival before, they're automatically enrolled. CC Help Jenn I have already sailed with Carnival before and previously received a color-coded Sail and Sign card. Let's hope that CCL MIschelle can help recover Recovery Dude's sailing history. Blue Member (Benefits start on your first Carnival cruise) Members only offer Member e-newsletter Yes, each member of the VIFP Club earns VIFP Points and will receive the benefits of their VIFP Club level. Gold (25-74 Points): Gold membership is awarded to those with 25-74 points in the VIFP Club. I know I don't get credit for their sailings - however I want to make sure they get credits for their sailings, so if we start doing this more often they'll get closer to an advance status. call carnival. Will guests automatically receive recognition/benefits? As for my VIFP account, I printed a hard copy of my cruise history directly from the website and keep it in a file just in case they lose my history. counter++; So while you might have difficulty finding records prior to that you should at least have the records of your cruises during the past 7 years. Don't create a new VIFP account for them online, which I did for my husband, as that will screw up any previous sailings they had. change their programs, merge and/or are bought out and their loyalty programs can and do change, I keep a saved file on my computer of all o my different loyalty #s (though not of all of my trips). Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, F97AEA45-0709-4B40-8932-FFED132839A3.jpeg, Ontario, CA (The one WITH the Palm Trees! Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Good luck. By GO to Manage My Cruise/My cruise details, and click on the My Guests* tab it should list them all. VIFP Points will be earned for all qualifying Carnival Cruise Line cruises, starting with Carnival's first sailing on March 9, 1972. Platinum (75-199 Points): The second-highest status, Platinum is awarded for 75-199 points. function arrangePromos(){ Do VIFP Club members earn points when cruising with sister lines? Deposit and Final Payment Guidelines | Forms of Payment, Cancellation and Change Guidelines | Refunds, Youth Programs (Under 2 & 2-11 years old). Once logged in, click on 'Your Name' to load your VIFP profile and then click on 'My Cruises'. Request your username. If the email address you enter is in our system, we'll send you your username. // supports iOS 2.0 and later: <https://bit.ly/TJjs1V> How do I see my VIFP points? $(item).fadeOut().fadeIn() Earn VIFP points just lounging by the pool. Sail & Sign Onboard Account. Click hereto view the benefits of each level. Guests graduating into a new level during a cruise will receive the benefits of the new level they are graduating into from the beginning of the cruise (e.g. Read! Quite frankly, I should not have to spend my time "jogging my memory" when it's carnivals screw up that caused this - and i already knew the ports i sailed from (Tampa for 3 and either MIA or FLL for the other) but they say the need more info and that's all I remember. Guests who have never sailed with Carnival can join prior to cruising at www.carnival.com/VIFP. Invalid format. a Platinum and a Gold), how will benefits apply to the stateroom? They have no excuse for not being able to do this. :cool: Did the same thing for the person I am cruising with next, except it couldnt find their reservation. While guests are automatically eligible for their benefits, some Diamond level benefits must be requested at the time of booking (e.g. CCL could make this much simpler but the truth is, they probably don't want to. Forms of Payment. It sounds like they can't cross-check what you tell them against their records, and like you said, it's their fault for losing that info in the first place. If they, happen to lose mine I have all the information to give them. 19952022, The Independent Traveler, Inc. LauraS Click on "My Guests" and you can see the VIFP# for everyone in your cabin. Generally, benefits requiring an invitation are designated per member. I agree you shouldn't have to jog your memory but it sounds like Carnival is willing to try to resolve this issue. I forgot my username / password, how do I recover this? Well, they deleted by Gold number and somehow I became a blue, 1st time cruiser. The next day they merged the old and new accounts. . console.log('This is running iOS ' + ver); It's easy! Somewhere in their systems there have to be the individual cruise records for each of the bookings that the VIFP numbers were used on. var checkPromos = setInterval(arrangePromos,1000); // Wait until slick track set its width, then rewrite it Priority check-in and boarding. Very simple, You need to be a member in order to leave a comment. He (gold VIFP) took his wife (newbie blue!) To see the number of cruise days (points) you currently have on your VIFP profile, simply log into your profile, located at https://www.carnival.com/BookedGuest. LoginAsk is here to help you access Carnival Credit Card Sign In quickly and handle each specific case you encounter. $('.render').click(function(){ Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Just really wanted to express how much I hope it gets resolved! Which Carnival Cruise Line cruises count towards my VIFP Points? Let me give you a short tutorial. Is there anything I can do to reach the Platinum level? } }. OUR HEALTH PROTOCOLS, REQUIREMENTS FOR SAILING AND FAQS, Guest Recognition - Milestone Rewards Program, Carnival's Future Cruise Vacation "Welcome Home" Program. Started August 27, 2021, By For guests who haven't sailed with Carnival yet, we recommend at least one adult within each family or party join the VIFP Club to see if you can take advantage of members-only offers or promotions that are offered from time-to-time. There are 5 levels in the VIFP Club: Blue - Red - Gold - Platinum - Diamond. Can anyone tell me how I can escalate this? To find out more, visit http://www.carnival.com.au/loyalty/overview.aspx. Little easier than the mock booking. In the initial year, Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. They need to be reminded of those two VIFP numbers and told to go back into their history files and search for those records and bring them to your VIFP account record. Your rating has been submitted, please tell us how we can make this answer more useful. if (iframePath.indexOf('carnival.co.uk') == -1) Only numbers are allowed and up 10 digit. if (promos && promos.length <= 3){ Sign up for a new account in our community. $(".slick-track", ".img-content-card").css("width", "100%"); #1 September 21, 2015 Having a problem with my VIFP account - Recently I ended up with TWO VIFP numbers - So a Carnival Service Rep graciously offered to "merge" the two accounts - However, I. Each day you cruise is another VIFP point earned, so whether you like long cruises or spontaneous getaways, every one is totally worth it. I had read similar threads on CC and had already established a practice of using double stick tape to affix my S&S cards from all my cruises to the side of my refrigerator. I just created an account for them and clicked on the link to find a missing cruise. 6. devpsaux 3 yr. ago. If you don't have a username, we'll send you a link to set up an account instead. The VIFP Club stands for the Very Important Fun Person Club, Carnival's guest recognition program. You'll need to log into your account online, click on "Missing a Cruise?" and request the VIFP points be awarded for the days you earned on that voyage. Carnival wants to ensure than all eligible cruises are captured in guests' cruise history. Don't miss. Benefits of the VIFP Club are unique to Carnival Cruise Line cruises. Will I be grandfathered into that group in the VIFP Club? Will guests automatically receive recognition/benefits? They simply activate their account at www.carnival.com/VIFP. Past guest number is required. var promos = $(".img-promo-card", ".img-content-card"); They should be able to research your old number and merge the two. They simply activate their account at www.carnival.com/VIFP. What are the Terms and Conditions for the VIFP Club? It's best to get it corrected so the cruise counts toward a higher status. Updated 06/26/2020 01:07 PM. I am in no way faulting him, I was in the same position once with 2 VIP #'s (before they became VIFP).
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