Enter the server fully qualified domain name. On-premises customers must install and configure the Workspace ONE Assist server(s). This query provides all the server name (hostname) and the id that were deployed when the Assist software installation ran on the primary server. The second server is the CP Server where the Connection Proctor services are installed. To ensure that you do not run the old installer file in error, replace the previous version of the installer with the new version in the same folder. Moving to the cloud? The default is 80. During the normal course of installing or upgrading the Workspace ONE Assist server, you must also update the site thumbprint. Now the Add or Remove Snap-ins screen displays Certificates (Local Computer) under the Console Root on the right panel. The install.config is located in the Workspace ONE Assist temporary installation directory where the installer is placed. Assist databases are deployed on the database server that is shared amongst the two control plane environments. 21.11. After testing, proceed to install Assist on the second control plane environment, installing the CAP server first, followed by the CP server. The command line window closes automatically when the resource pack execution is complete. Horizon Cloud on Microsoft Azure Activity Path. This is the T10 Certificate pair file that contains two major certificates that helps. After you have finished installing the client certificate for each Workspace ONE UEM environment, proceed to Configure the Workspace ONE UEM console with Assist On-Premises. This discovery can be done using an IP address of the Core/Application server or the DNS entries that point to the Core/Application server. Each of these components is selected with a green check mark. If a device needs to be rebooted, it will automatically reconnect to the same remote session. Select the installation directory for Assist, for example C:\Program Files\VMware\WorkspaceOneAssist, and click, On the CAP server, execute the Workspace ONE Assist installer from the temporary directory and click, Select the installation directory for the Assist software and click, Select the components that must be installed on the server and click. Defines the Fully Qualified Domain Name (FQDN) on which CP services can be reached. If you have not used the WBC portal yet and have not reset your default password, the Resource Pack Utility prompts you at this point to reset the password. However, the resource pack must run in the background. In each availability zone, there are two security zones, public and private. The admin joins the session A window displays. The Server Name field indicates the server hostname of the primary server where you installed the Assist software. The SSL certificate secures HTTPS binding for the management website for port 443 and allows a secure connection. The same logs as remote log collection are exported locally on the device. Solved: I got a problem during the setup that prevent me to finish the install. To install missing prerequisite components, select the. To display the search results properly, you might need to scroll down to the page size modifier and maximize the number of pages it can display. You must have already completed all the steps in Generate the Workspace ONE Assist T10 API Certificate. See step 11 and step 12 of the Install Workspace ONE Assist services on the Core and Application Server procedure, if the report indicates of any missing parameters. It should match on an all-in-one single server deployment. Eliminate the need for in-person support and give remote IT help desks reliable remote access that makes it easy to troubleshoot and fix device issues. Install IIS components on Core/Application and the Portal servers and upgrade .NET Framework to version 4.7.2. on all the servers. Set the user name and password for the Workspace ONE Assist database application account. You must generate the T10 API root and intermediate certificates used during an on-premises installation whether you are performing a Standard (Basic) or an Advanced (Custom) installation. Remotely connect to any enrolled device in seconds and view and control its screen in real-time, directly from the Workspace ONE console. Use of DNS Server is OPTIONAL. EUC Solutions Exchange on VMware CODE is the best place to find and share snippets. See our favorite tools, scripts, and flings from various sites. Consider a load balancer in your Workspace ONE Assist environment if your configuration features a separate CAP server and connection proctor server. Enter the directory where you want to install the Workspace ONE Assist application and select Install. Session persistency is required so that once a session is established to the core/application server in Availability Zone A, the Availability Zone A must contain the session. When the Assist application is functioning, the user and device session are handled entirely by either control plane environment. They are designed to have something for people of every experience level. To finalize the failover registration, both the active and passive Workspace ONE Assist all-in-one servers must have the following Windows Services restarted: Alternatively, you can keep your passive server powered off while your active server is online. The device is silently re-enrolled into Workspace ONE Assist. To install Workspace ONE Assist in an environment with two all-in-one single servers, first install Assist on the primary server, copy install.config file from the primary server to the secondary server and then install Assist on the secondary server. The session URL is sent to the console. While multi-cloud accelerates digital transformation, it also introduces complexity and risk. Run this script against the. When the load balancer detects the active secondary server in the server pool, you can install the Assist software on the secondary server. After you have installed the Core and Application services on the CAP server, proceed to install the portal services on the Portal server. Configure Workspace One in miniOrange. Import Device Profiles with Resource Pack Utility. Establish trust between users, devices and apps for a seamless user experience. Deliver security and networking as a built-in distributed service across users, apps, devices, and workloads in any cloud. Select either Windows Authentication to authenticate to SQL Server as current Windows user OR select SQL Server Authentication to select a SQL server account, such as SA. Whether your Workspace ONE UEM deployment is part of an on-premises, dedicated SaaS, or shared SaaS environment, several Workspace ONE Assist deployment models are supported. Make note of the minimum requirements for migrating Assist seamlessly from on-prem to SaaS. You must run this generator as an administrator. Do not use the following special characters in passwords: This deployment model describes the on-premises deployment of Workspace ONE Assist in an environment with two all-in-one single Assist servers. A Fully Qualified Domain Name is the complete domain name for a specific computer, or host, on the Internet. Open the Remote Management Certificate Generator. The typical use case is that a partner with multiple on-premises Workspace ONE UEM environments (with single customer or multi-customer deployments) wants to add Workspace ONE Assist service. SSL certificates provide secure, encrypted communications between a website and an Internet browser. One server is the CAP server where Core, Application, and Portal components are installed. You may also click View Certificate to verify if the selected certificate is the one you want to use for the CP server. If any of the prerequisites are missing and the check fails, do not select Install. But the Workspace ONE Assist installation or upgrade process takes care of binding the SSL certificate to the website for you. You are about to be redirected to the central VMware login page. Ensure that you delete the Default Website from IIS once the server is running. When finished importing device profiles, select the. This diagram represents typical medium sized deployment where two servers are utilized. Any missing installation paramaters are indicated in the report. Knowledge of other technologies, such as VMware ThinApp, Citrix-published resources, and RSA SecurID, is helpful if you plan to implement those features. Customize your Workspace ONE and Horizon adoption communications using our templates as a starting point. Enter the internal HTTP port used by portal services. If required, select a different Enrollment Certificate provided by the Assist support team. One load balancer is in the DMZ/Public zone, and the second is in the Private zone. Your local load balancer in the target site needs to direct traffic to the new active Workspace ONE Assist server. On one of the CAP servers, execute the RemoteManagementCertificateGenerator utility, generate a T10 certificate, and run the certificate seeding script on the Workspace ONE UEM database. Enter your new password and select the Update Password button to continue. If port 8443 cannot be used, you can enter any other port. SAN (subject alternative name) certificates are supported. You must have a working on-prem Workspace ONE UEM installation in order to integrate it with a Workspace ONE Assist SaaS environment. Activates SSL/TLS protocol for portal services. This section covers configuration of DNS parameters if DNS is used for service discovery of core services. Knowledge of other technologies, such as VMware Horizon and RSA SecurID, is helpful if you plan to implement those features. Enter port 8443, which is the default port for CP services. These services include the following. Do not close the command line window. Install Workspace ONE Assist services on the Connector Proctor (CP) Server. The installer performs multiple pre-requisite checks to ensure that the product can be installed. See Integrate Deployment Model, On-Prem UEM With SaaS Assist. Notice the SERVER NAME field and the STATUS field. Increase IT Efficiency and Agility Speed up IT tasks, issue resolution, and patch rollout with a powerful automation engine that spans across internal and 3rd party tools in your environment. . Risk related to security, data and privacy issues remains the #1 multi-cloud challenge. Type in the password for the user name selected. Get to know EUC vExperts from around the world. Open Internet Information Services (IIS) on the Workspace ONE Assist server. The installer performs multiple pre-requisite checks to ensure that the product can be installed. Watch conversations with VMware experts on top-of-mind issues. The DNS parameters such as the zone, host records, and service records must be configured for this purpose. On iOS devices, upgrade the Intelligent Hub to version 2101 or above. The Remote Management CN is used to generate the root and intermediate certificates for Remote Management. Proceed to install the Connection Proctor Service on the Connection Proctor server. The Core Services component provides service discovery and auxiliary services for the Workspace ONE Assist solution through Web services and Windows services. For automatic failover, it is recommended to monitor the availability of port 80 for the Portal and App services, port 443 for the Portal and T10 API services, and port 8443 for the Connection Proctor service. Define the language (for example, for Italy, use IT). The Workspace ONE Assist client provides support tools to facilitate troubleshooting and remotely controlling end-user devices. With this installation method, the services in the public zone on the portal and connection proctor servers can perform service discovery and communicate with the Core/Application server, which in turn communicates with the database. You must incorporate a secure sockets layer (SSL) certificate into the Workspace ONE Assist on-premises installation process whether you are performing a Standard (Basic) or Advanced (Custom) installation. Enter the port number for CP services. VMware Workspace ONE Assist enables you to remotely access and troubleshoot devices in real-time to keep you productive. If you've already run the installer and setup the database, I would recommend setting up your Workspace ONE Assist integration in the Workspace ONE UEM console which allows your administrators in UEM to launch remote management sessions with Assist without using separate credentials: 09-11-2020 07:54 AM. After you have installed the Portal services on the Portal server, proceed to install the Connection Proctor (CP) services on the CP server. ** In this scenario, multiple organization groups within Workspace ONE UEM (on-premises or SaaS) communicate to a single Shared SaaS build of Workspace ONE Assist. Specific devices may also require a manufacturer-specific Workspace. Click Get Started to initiate the Opt-in process. One server has Core, Application, and Portal services (CAP). However, the resource pack must run in the background. You only need to follow these steps to bind the SSL certificate if you are manually renewing an expired SSL certificate in between Workspace ONE Assist installations or upgrades. On the first line of the query, replace the NULLvalue with the GroupID for the customer type OG that you want to use. The Id column in this table lists the ServerId you will need to provide in the above SQL query. This sample diagram is a typical deployment without the use of a load balancer. The installer first installs the database and then proceeds to install Core and Application services. After the installer performs the prerequisites check, a summary report displays. If port 8443 cannot be used, you can enter any other port. Enter the directories on the SQL server where you want to store the MDF, LDF, and NDF database files. VMware has built a set of tools and resources to support you and your team as you build out an adoption strategy. Invite additional support reps or product experts to join a remote session to assist with complex issues. By default, the setting is All Unassigned to activate all addresses. This text is the SQL script to run against the Workspace ONE UEM Database. Build and deploy quickly and securely on any public cloud or on-premises Kubernetes cluster. There are two types of installations of Workspace ONE Assist. Horizon is a complete solution that delivers, manages, and protects virtual desktops, RDSH-published desktops, and applications across devices and locations. Install the CAP server first, followed by the CP server. Execute the following query on the ApAdmin database to get the server id: Use the id of the server and execute the following SQL statement. Install IIS components on the server where Assist is installed and upgrade .NET Framework to version 4.7.2. Procure and install an SSL/TLS certificate that matches with the FQDN assigned to the Assist system. The Core/Application servers are load-balanced in HA multiple server deployments, just like the portal servers. Enter the path of the primary data file (MDF). This certificate must be installed on both the CAP and CP servers. Change the status of the other services for the server with the same server name. This certificate is in the folder where the installer file was downloaded and moved to the \RemoteManagementCertificateGenerator 22.03 > RemoteManagementCertificateGenerator > Artifacts folder. Join the community by engaging in forums, events, and our premier community programs. With Workspace ONE Assist for Horizon, support reps can easily launch support sessions and remotely view and control virtual desktops, directly from . Define the SQL Server instance running on the server (such as \\SQLEXPRESS, (local), and so on). Put employees first with device choice, flexibility, and seamless, consistent, high-quality experiences. The services on both servers perform service discovery. Locate this application by typing 'mmc' into the search box found in the Start button. Select all these pairs of characters and copy them to the clipboard. Partners deliver outcomes with their expertise and VMware technology, creating exceptional value for our mutual customers. After you install and test the services on the primary active server, you must set the services on the same active server to inactive to properly install the services on the secondary server. Enter the SQL instance name, IP address, or connection string. Select the database account authentication. The installer first installs the database on the database server and then proceeds to install Core and Application services on the Core/Application server. This simply means it found the existing database and it has begun to upgrade it. By default, the Assist database files are stored where the SQL server keeps the SQL system databases. Connect to the first SQL Server in Site 1. If you are not installing Workspace ONE Assist but rather just updating an expired SSL certificate, then you must Bind the SSL Certificate to a Management Site followed by Update the Renewed Site Thumbprint Using AdminWebPortal. For example,https://yourdomain.com/AdminWebPortal/login.aspx. Highlight items on screen for training videos or to guide employees through tasks with screen draw feature. Select the folder icon and browse for the SSL Certificate already installed. The certificate generator is called RemoteManagementCertificateGenerator 22.03. Generate the Workspace ONE Assist T10 API Certificates, Configure Multi-Workspace ONE UEM Environment Support. To know how to set the status of the services on the active and passive server, see Switching Assist Services from Active to Inactive. Workspace ONE Assist enables organizations to launch remote sessions for attended or unattended mission-critical devices and quickly fix the issue so frontline workers can complete the task or operation at hand. You must also configure the load balancer to allow incoming network traffic to ports 443 and 8443 and for SSL passthrough. The Uninstall Components dialog box displays, listing each component it finds of the old version. This installer must be run on a machine with the same locale settings as the database server to ensure that the same date format is set in the SQL script. However, for certain versions of Assist, there might be a need to uninstall and reinstall the agent. SSL passthrough is required for all server configurations on the load balancer. If you are deploying a multi-customer Workspace ONE UEMWorkspace ONE UEM environment, then you must . The Load Balancer passes all traffic to the active server. However, if you are renewing an expired SSL certificate in between Workspace ONE Assist releases, you must bind the SSL certificate to a website and update the renewed site Thumbprint using AdminWebPortal. This certificate must be installed on both primary and secondary Assist servers. Assist databases are deployed on the database server that is shared amongst the two availability zones. Complete the Terms of Service If the initial prerequisite check comes back with all components passing, select, When prompted to run the Resource Pack that loads all available device profiles onto the Workspace ONE Assist system, leave the, On the primary server, execute the Remote Management Certificate Generator utility, generate a T10 certificate, and run the certificate seeding script on the Airwatch database. Workspace ONE Intelligent Hub is the app you use to register your device for access to resources within your organization.
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