It was a awfully experience. The article also fails to mention the toxic and punitive corporate culture which makes employees unable to adequately weather the storm. My boyfriend We were to fly out of Fresno to Dallas but our flight was delayed , not because of weather but because of the fuel shortage the pilot explained. Was driving to the airport when I got the message. Needless to say, well over 24 hours of frustration he was placed in the unaccompanied minors room (which he said was a staff break room) and placed on standby for a direct flight to Phoenix AZ which is where he was going. Ive always loved American and thought they did a great job in a crummy situation. AA delayed my flight, lost my connecting flight, and AA refused me a hotel voucher. China Airlines is a member of SkyTeam, the world's second largest airline alliance with 18 members across the globe. And awesome. (And at United Airlines, fewer than 0.5 percent of the workforce failed to meet . Needless to say after talking to a AA agent if there was any other available flights to Burbank, Orange County, Long Beach, Ontario, San Diego, Palm Springs he said no, we got lucky enough to get seats on a flight to Burbank 8 hours later through the app not through a agent. The NYSE Arca Airline Index, which tracks a number of major airlines, suffered a major pullback Monday, losing more than 13%. Furthermore, Americans options for rebooking yourself online during irregular operations doesnt rival whats offered by Delta and United. We rescheduled our flight . Delayed hours and they had way to much fun changing gates for the fliers. I attempted to fly out last evening. According to the flight . We arrived at 6:30am for a 8:30 flight. AA top dawgs could be doing a lot more to keep everyone happy. As you may already be aware, American Airlines canceled more than 400 flights on Monday, bringing the total number of cancellations since last Friday, according to Flight Aware, to well north of 2,000. Now the nightmare of filling forms out for lost luggage while we are on vacation without any cloths or incidentals. Most helpful comments ( as chosen by the OMAAT community ). Unsurprisingly, American isnt putting staff where they need to be to take care of customers. Photo: Getty Images. No reason to defend an airline for not caring for their customers. It offers flights to many destinations worldwide and has a variety of ticket types for travelers of all budgets. The disaster started on Saturday my flight from Pittsburg was delayed over 2hrs this resulted in missing my connecting flight to OKC. The pilot kept saying that it was a mechanic problem. Went on to confirm on aa.com and they rebooked me with no seats. American Airlines has notified customers of a recent data breach after attackers compromised an undisclosed number of employee email accounts. At least there's a lot of food choices at DFW. American Airlines has terminated 50 flight attendants who it suspected were skirting contractual obligations while being paid to be on reserve duty. I have had several flights on several different airlines this year canceled or altered unilaterally with no offer to assist in re booking. Finally booked Southwest We just returned home after being stranded at DFW for 48+ hours. Inside the lavish new business class on UK-US flights with private 'suites' The Mirror 11:59 24-Oct-22. Bad business is still bad business. She was told it was due to weather, but although I completely believe that her initial flight was delayed due to weather, the following cancellations were NOT due to weather. Little Sweet was the last bag off the plane at his connection and he missed his next flight, arriving at the gate 10 minutes before departure. Two updates later we were informed the flight was cancelled. I understand weather issues, but the domino effect was unreal, we had 4 flights in a row canceled and there was no way I could stay on the same flights as the kids so I was trying to get them out first so their parents could pick them up on the other end and I could fly later. In this article. There was a mild late afternoon rainstorm which should not have caused even flight delays let alone flight cancellations. Also: Delta and American Airlines are making big changes (but not for everyone) But about those upgraded . Any known shortage would not prompt a gate change(if you care). My husband & I will not fly with them again once we finally get home. I have always been a great supporter of AA as my father retired from AA after 30+ years. Zero flight options to DFW on any AA flight in any direction back to DFW was not available. Yep. To give you a sense of how operations have been impacted, heres a look at some FlightAware data: There seems to be no end in sight for these issues, and Id expect well over 1,000 delays and cancelations today. He was removed from the line with no answers and no next steps. Is inflation affecting travel points and miles? Made it from SAN to DFW then had 2 flights cancelled on me after waiting for 5 hours then another 3 hours. The lack of available crews, along with planes not being where they need to be, will have quite a knock-on effect here. I believe it has everything to do with the covid-19 vaccine requirements for flight crew. I was in Dallas/Ft. So I wasnt panicked like the other 60% that had missed connecting flights or only had minutes to spare. I may get there b4 midnight. A seemingly disabled man (in a wheelchair, had tremors etc.) Sorry didn't compensate me for my additional hotel room and car rental day which Did you not read the article? For example, Ive often had good luck getting through to the Australia call center in no time (its open 24/7). Delayed hours and they had way to much fun changing gates for the fliers. With no end in sight. His alternative was to cancel his trip entirely. Im not sure where my luggage is, but we are almost home. The crew is short tempered no smiles and wasnt helpful. It's not hard to figure out what's . Due to the number of stranded customers from earlier flights, the soonest I can get out is tomorrow. Yesterday they canceled my flights, my flights to get to Virginia on Tuesday and Wednesday of last week were canceled causing me to get to my destination almost 3 days later. Airlines With the Most Cancellations. Right before we boarded, we got a text that our 9:00 pm connection to El Paso was cancelled. Admirals club closed at 10:00 leaving a bunch of people (me included) looking at them through the glass doors. He stood in the customer service line for over 6 hours total, and the second time, after over two hours of being in the line, they shut it down completely in the middle of the night. My husband already booked his return on Hawaian air because he has to get home for a meeting. Ive always loved American and thought they did a great job in a crummy situation. My first of 3 AA flights was cancelled less then an hour before departure. I was at DFW yesterday trying to catch our connecting flight. Not to mention my flight was supposed to leave at 1:30 am. Needs to be lie flat with aisle access. Weird thing is, before the 10:30 flight they were announcing they were oversold and giving out $925 to flight today yet there were lots of empty seats. I received an email my 12:15 PM flight was cancelled and needed rebook flight ,called got recorded message that I was rebooked the next day on a flight and must confirm on aa. Been flying AA for 40 yrs, worst I have ever seen, its not the weather. It is clear to me that their ticket agents here at DFW are fatigued and stressed, unable to address their customers needs. 3. Also on the rise is tension from both fliers and AA personnel. It amazes me that people will not use a travel agent. Next flight wasnt available to Spokane until Monday morning 7am but cancelled late Sunday night, next available flight is on Tuesday night. Plane was in good spirits and they allowed folks to get off in OKC. American Airlines Delays 14 million Flights and cancelled millions of others . I understand the weather causing a delay, but other airlines were taking off and landing just fine while AA was still not moving their planes. We flew to Austin and rented a car to drive to Dallas. We flew from San Jose through LAX on route to DFW. 2. Arrivals Lots of pissed off people trying to get along and follow the rules but keep getting screwed over and then blame the employees for it. An American Airlines passenger is asking the company for "reparations" after tweeting that she was "wedged" between two "obese people" on a three-hour flight. Four and a half hour delay of flight from Richmond to DFW Sunday evening. Super bad customer service . ; Buy, gift or transfer miles , Opens another site in a new window that may not meet accessibility guidelines. Then you get on the plane and its a total roll of the dice how the food and service will be. We arrived at 6:30am for a 8:30 flight. finance.yahoo.com - October 24 at 2:38 PM. They both cried. Our Monday 0700 flight from Miami to DFW was canceled at midnight Sunday and rebooked for Tuesday morning. No vouchers for hotel or food. Hate when my phone thinks it is smarter than me. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. For whatever small fee they charge ($30-$40) you have peace of mind that 24/7 you can call them and they will re-book you immediately wherever you need to be. I cant imagine worse customer service than that. Theres still a lot to unpack here, so in the event this is news to you, heres what you need to know. The domino effect is crippling for all involved. So yeah, over the next couple of days its not just a function of whether theres a plane available to operate your flight, but its also the question of whether theres a crew available to operate your flight. American Airlines is having an operationally rough few days (as is Spirit Airlines, for that matter), so I wanted to talk about whats going on, and share some basic tips if you happen to be flying with the airline. It's a mess, and I don't expect AA to reimburse me for jack shit. My niece flew her very first flights (one week after turning 18) from DCA to SFO on Saturday. When we landed at DFW, the jetway took about 20 minutes to get brought out because there wasn't a gate agent. Went on to confirm on aa.com and they rebooked me with no seats. Two updates later we were informed the flight was cancelled. The problem is not the agents. Plane was always there. No hotel voucher or Food voucher nothing. One of the flight attendants said on the mic, "if I was running this company, you would already be inside at the gate". Give them a pay increase and let us fly on time. I left my number for a call back and it took 10 hrs to return my call (how concerning their service is). We should expect more cancelations over the coming days, and on top of that American will reduce its July schedule by around 1%, to get out ahead of these issues. Calls to EP desk had wait time of over 4 hours. Evidently American has the right to do everything they did on this trip. -Lost my luggage. Came back from San Juan yesterday and unable to get back to Connecticut. I had a minor child flying on the 30th, his flight was delayed from Norfolk to Philadelphia by 1.5 hours, he missed his connection and ended up stranded. Five canceled flights out of DFW and 24 hours late and Im finally home. 0. When we were flying to San Juan a week ago American rebooked us at the airport for direct flight on Jetblue, and now it looks (so they say) as they are unable to book us on a different airline. So airlines are at fault for the weather now? American Airlines canceled over 1,000 . We did make it to Orlando where we got grounded and had to wait over two hours to receive our luggage. I find this to be catastrophic for AA. Until the planes and people are back to work you better buckle up buttercup and get used to the new age of air travel. American Airlines is the worse. Its free. A relief, but why no calls or correspondence at all??? Plane was always there. 1. It was a madhouse there. FlightStats Global Flight Tracker - Track the real-time flight status of your flight. Travel hassles continued for American Airlines passengers Monday as the carrier canceled more than 300 flights bringing its total number of cancellations since Friday to over 2,000. Woke up in the middle of the night to a notification that DFW-DCA was canceled. All a travel agent can do is re-book you. I ended up getting one of the last rooms at the Marriott South and rebooked on the app for this morning DFW-DCA-JAX. Pay the fee and fly in peace. Shape up your vision AA..customers are leaving you in droves! Due to the ground stop at DFW they finally canceled our 7pm flight at 10pm. American Airlines needs to be honest with their customers and clearly let them know that they are experiencing delays and cancellations. So we called AA as instructed were I was on hold for over 2 hours with no one ever answering. Right before we boarded, we got a text that our 9:00 pm connection to El Paso was cancelled. American Airlines topped earnings estimates and reported record revenue in the third-quarter early Thursday. We thought ok no big deal they will get us rescheduled. It has now been 100 years since Qantas conducted its first scheduled passenger flight. We are very nervous about our flights to Hawaii in two days. Then rebooked on a mid morning nonstopgot to the airport and that was canceled. Saturday night our 787 landed at LAX on time but held for an hour waiting for an open gates. Sooo. This isnt isolated to yesterday and today - AA has been having sustained operational issues for the last month or so, but they are just exasperated by bad weather! But that's because this is February. Anyways, we flew out at 8:09 PM and landed around 12:35 AM (time zone change). Came back from San Juan yesterday and unable to get back to Connecticut. I was trapped 2 days at DFW trying to get my connection home to Phoenix. They saw the wave coming and unfortunately they decided to ride it with a reduced workforce so that they could line their pockets. The industry's post sale customer service is abysmal. Our flight yesterday from Moline to El Paso, connecting at DFW was delayed about 2 hours. Oh my! My mid-afternoon flight home was cancelled, no reason given, I called AA (800) number to re-schedule which allowed me to receive a call back in 2-hours better than staying on hold. No explanation when I asked in the club, but it came from Memphis so was likely caught up in the Dallas ripple at some point and I suspected crew rest. American Airlines also owns American Eagle, which operates mostly regional flights. Five flights cancelled at last minute. American signaled the move late last month when it unveiled a new Flagship Suite option, which includes privacy doors and lie-flat controls. According to the travel site One Mile at a Time, that means that there were moments when over half of the scheduled flights by American were either late or not flying at all. We were given a hotel, meal and transportation vouchers which we appreciated however we are footing the bill for today tonight as not to have to pack up and return to the airport then back to a hotel to wait for our 5AM flight. We finally boarded at 10 p.m the scheculed time for me to be home. They put him on another flight to Jacksonville, FL from DFW, which was then cancelled. When you buy an economy seat, you get an economy seat. Hows it going with the flight schedules.. leaving on time ? It will probably take until September before we get the freeloaders off of their couch and back to work but only if the government stop handing out our taxes dollars and spending like drunken sailors. The firm offers. The customer service counters were packed, restaurants were starting to close and so many people were stuck. In the end, I ate the Avios miles I'd used for the AA return flight and put us all on WN via HOU. My new flight was also delayed, so maybe thats what triggered it. Flights Date: Yesterday Today Tomorrow. Huge ticket counter lines. Instead of fairly compensating passengers, they are replying with "Sorry" letters. The legacy carrier has continued to be a force for nearly a century. American Airlines is in the process of merging with US Airways. We were told our bags had arrived at the airport around midnight, but American hadnt checked them in for some mysterious reason. The past several days have seen many airlines see brutal losses amid sweeping selloffs. I will never fly American Airlines again and encourage everyone to do the same. I had to call out from work. Absolute failure on AA they should be ashamed. During the pandemic we saw airlines decrease the number of employees they have, and now airlines have seen a rapid increase in travel demand for summer. On july 20 2021 I was flying out of SNA at 10:50am was delayed due to plane from Dallas delayed. NPR's Ailsa Chang talks with Wall Street Journal reporter Alison Sider on the repercussions of American Airlines canceling flights this summer due to turbulent weather and being understaffed.. The issue is that if you call American Airlines general reservations phone number, the hold time may be several hours. Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in, Please refresh the page or navigate to another page on the site to be automatically logged in, Please refresh your browser to be logged in, Man claims he was detained by flight attendant for taking photos, The best airlines for holiday travel on points, Asian shares mostly fall as investors watch for inflation, Woman outraged at obese passengers on flight gets $150 voucher. The flag carrier of Australia was born in the aftermath of World War I and has gone on to become one of the most influential airlines in the world. We were able to get in touch with the AAA travel agents that his company used to book flights & there were no flights were we could fly together from DC until Tuesday morning so we flew to DC to leave early Tuesday morning. Uh, you said it - the weather. Thank goodness a great young male FA (with a foreign accent) came to our rescue and was exceptionally pleasant! We are still in Phoenix praying our flight that we were rebooked on will leave for Dallas in the morning 8/3. He stood in the customer service line for over 6 hours My husband was flying from Ontario, CA to DWF, and then into Gainesville FL to visit Our daughter in college there. There are thunderstorms regularly in Texas in the summer. 0:59. The customer service agent scheduled us through Denver the next day and told us to try to go standby on the 12:50am flight to Dfw. Hes been up for 36 hours straight now. Never. 5 hours later I receive an email my flight is cancelled again and I must confirm on aa.com for flight given. Thankfully only seems to impact the poor amerifats in the middle. The lines to the AA Customer Service desk in Terminal D were at least 100 yds long - walked past them multiple times. Glad to be clear of those issues.. AA has long been BAD at this. No luggage, no meds, no fun. AMERICAN AIRLINES LOSS!!! Hope they all find their owners! In general youre best off trying to contact @AmericanAir on Twitter for help, though they may be overwhelmed at the moment as well. Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Finally booked Southwest and went to Love Field. The customer service phone number was a joke as it stated you will be called back when its your place in line in approximately 6.5 to 8 hours. Total delays today: 2,144 . So while airlines typically have enough staff for their operations when things are going smoothly, its a different story when things go wrong. Ex. Also congratulations 100 comments. Not at the height of summer! The plane and crew was there the whole time. Now Im on another plane flying all over the country tomorrow knowing they will all get delayed again. This has been ongoing with American Airlines. Airlines havent been able to hire to keep up with this new demand, there has been a shortage of contractors, and they also dont have many spare planes. We just returned home after being stranded at DFW for 48+ hours. This is a management issue. The line for rebook is a mile long. We were delayed and then eventually cancelled last night in BNA. I ended up just going on the DL app and booked out of DAL for this afternoon since I need to get home and AA wanted to put me on a flight tomorrow morning via PHL. Funny how my sons friend flew the same day/ place on United and was delayed 1 hour for weather. Get InsideHook in your inbox. My husband & I will not fly with them again once we finally get home. American Airlines Cancels & Delays 3,100+ Flights: Whats Going On? Rebooked me for a flight today that has an 12 hour overnight layover at DCA! I wonder if the cat may be out of the bag a bit re: calling Australia. When there are delays, cancelations, etc., airlines often need to find new crews to work flights, since crews will time out (meaning they cant work anymore, because theyve exceeded their maximum hours). According to American's website , one of its earliest pilots made some history of his own: " [In 1926] Charles Lindbergh flew the first American Airlines flight carrying U.S. mail from St. Louis to Chicago." Today American flies to 350 cities around the world. I cant call out again from work. Stay connected with the latest travel, aviation, and credit card news. Not to mention my My flight from LAX to Miami-then to Puerto Rico was canceled with American Airlines due to an issue with the mechanic putting the fuel in the wrong tank, per the pilot. Same thing Tuesday as my daughters flight was canceled today, no flight attendant. I dont know whats happening with American Arlines. First we were delayed waiting on flight attendants, then they arrived and we were boarded, a 1/2 hr later we were asked to deplane, no pilots had shown up. Can American Airlines stock maintain altitude? Scottsdale (Scottsdale Fashion Square Caf) California. Always plan to We were delayed and then eventually cancelled last night in BNA. While in line I called and was recognized and put thru to an agent offering a flight the next day at 6:45pm for the same 1st class tickets we were holding. The airline has dominated Australian skies for 10 decades. finance.yahoo.com - October 21 at 7:30 PM. I was on the plane for 12 hours in Oklahoma- not being able to get off the plane. They only offered flights the following day which I found out from the American Express Centurion Lounge was not true. Platinum call desk had a 1.5+ hour wait yesterday after my flight was cancelled. My gf early morning flight got cancelled at 2:25 am. Today, however, it . Lightning stopped, but damage done. It was a madhouse there. They do not have the resources to recover from the legitimate weather issues they faced and which are the norm for the industry esp. Our Fresno flight was delayed , we missed our connecting flight in Dallas . My heart went out to people traveling with young children and older individuals who relied on wheelchairs. God knows how many more minutes. I was lucky to get caught in that mess. However the good fliers of aug 2 , 2021 are sadly on a cattle drive to insanity. We are a little late but we will board shortly. Now we are booked for a Wednesday direct flight to DFW, SO hopefully we will make it home 60 hours later than originally scheduled. FINALLY 2 HOURS LATER WE WERE OFF. We just landed in Austin from LAX. He waited in customer service line for 30 minutes and was rebooked to another city, then left on his own to find a hotel and a way to drive the 90 minutes between where he landed and where he needed to be. Since she has been flying with us since she was very small and has even flown to Japan and Mexico and back, neither of us felt it My 15yr old daughter was stranded overnight at DFW on Sunday night after AA cancelled/rebooked/cancelled/rebooked/cancelled rebooked her. There were . All this and the airlines walked with millions in taxpayer money. The Best New Whiskeys to Drink This November. The exp line has a 4 hour hold time Sunday .My flight coming in from MEX was diverted to SAT. We want that flying to get done, but we dont want tickets sold that cant be fulfilled, he said. Email me if you want to speak to me directly. I understand the weather causing a delay, but other airlines were taking off and landing just fine while AA was still not moving their planes. I'm frustrated and not sure what I should do from here. Did you not read the article? In the air, Crew had to ask one guy across the aisle 3 times to put mask over nose. For example, American Airlines has very few reserve pilots and flight attendants at the moment. We were supposed to Leave Sunday Eve on a nonstop flight from JAX - DFW. What's the reason? Where were the customer representatives? We finally arrived to Dallas- as I needed to get to my connecting flight ( Orlando) that was canceled. All rights reserved. At least one valid email address is required. Our bags were originally on a different flight, so this complicated things. Oh, and are they still doing the patented AA Rolling Delay? Huge ticket counter lines. Arrivals ; Departures ; Delays (FAA) . Otherwise the best option is to try to get through to someone by phone. The crowd grew impatient and police had to intervene few times. Its just an awful time to fly AA in general right now. Would not connect me to customer service representative. See flights from all airlines. We were told to go gate C25 for rebooking and accommodations it was a baggage gate outside the secure area the only person there had no idea why we were there and made no attempt to assist by calling to find out what we needed to do, we spent hours outside waiting for the ticket counter and TSA to open and regain entry. Judy, using a travel agent will not stop American Airlines from cancelling your flight 3 days in a row which rolls you to the next day. We both arrived in PHL at different terminals. My AM flight on AA today out of MEM to DFW was cancelled last night. Push it out 20 minutes at a time until every has pissed away their entire day and all their options are gone? I truly wanted to give American Airlines a chance. Injectable Steroids How American is Different American Airlines waited to notify me of flight cancellation about 30 minutes before boarding on today. Its So irresponsible! I never.Not an AA issue. Cancellations are inevitable. I have had two flights cancelled and am trying to get on a third. But like all other federal contractors, American Airlines is also now closing in on the federally mandated deadline to get the vaccine, which has only served to convolute things further. Never again with American plus I am traveling with a child. There was NO weather from Norfolk VA to Philadelphia and they wanted to put him on standby to DFW (big NOPE bc I can drive to Philly and pick him up but not at DFW). The pilots are negotiating their pay agreement in public. I had a minor child flying on the 30th, his flight was delayed from Norfolk to Philadelphia by 1.5 hours, he missed his connection and ended up stranded. We are waiting for flight attendants. I looked at the weather at DFW yesterday and thunderstorms were sitting on top of DFW through last night. Once on the gate it was very unclear where to pickup our bags. The customer service is so poor, I feel our country has sadly turned into a third-world country with its poor service and dependence on outsourcing. They filled every seat and did not serve meals/beverages in the name of safety and social distancing (more pocket lining). The crowd grew impatient and police had to intervene few times. As airlines order supersonic jets, will Concorde 2.0 ever happen? Just sayonara suckers. After leaving the plane, there was mass confusion about where the bags were. Called EP desk at 4am and got a call back after 2 hours and managed to get out to east coast about 5 hours later. Took off and I had a shrill screaming 2 year old behind me that kicked my seat for 5 hours. I trust when I check my minor child into a flight that they are simply going to cancel. We sat on the plane until about 3 PM before the pilot told us we needed to leave the plane. It is absolutely ridiculous that we have been trying to get home for 2 full days. This is unacceptable. Last week I flew AA metal in business class to and from Europe. American Airlines biggest hub is in Dallas-Fort Worth (DFW), and on Sunday the airport experienced some major storms. AAdvantage ; AAdvantage status; Earn miles; Redeem miles; Award travel; Earn miles with our partners , Opens another site in a new window that may not meet accessibility guidelines. Unfortunately, AA kept delaying the flight until 1 am and then they cancelled it. MYRTLE BEACH Airport was totally chaotic. MYRTLE BEACH Airport was totally chaotic. I missed a flight to Hawaii due to my previous flight leaving 1 1/2 hours late. Last month, CNBC reported that both Southwest and American were relaxing their stance on vaccination, with CEO Doug Parker saying that he anticipates the majority of the airlines workforce to be vaccinated and the remainder in possession of a religious or medical exemption by the deadline. I am hoping and praying we are able to get a refund because he never even made it to see our daughter. The rebook line at terminal C last night after our 7 hour flight from LGA stretched fom C14 to C25. Not at the height of summer! No excuses AA. Worth area for a long weekend July 28 to Aug. 2. My mid-afternoon flight home was cancelled, no reason given, I called AA (800) number to re-schedule which allowed me to receive a call back in 2-hours better than staying on hold. my wife has been stuck in dfw since yesterday and american airlines hasn't given her a reason or a refund for the seat upgrade we paid for and stuck her In a middle seat. Flights . There are thunderstorms regularly in Texas in the summer. In short: this wasnt totally unexpected. We were given a hotel, meal and transportation vouchers which we appreciated however we are footing the bill for today tonight as not to have to Phoenix was a nightmare 8/1.
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