Today, nobody wants to wait 60 to 90 days to receive a product. Add Products to Your Store. Dropshipping chrome extensions, Your email address will not be published. We offer international shipping, but its limited to the countries given below (Here, add a list of all the countries you are willing to ship to.). If you do, you will have to confirm with your suppliers that the carriers that they use can ship worldwide and determine if some countries are excluded. This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. Often, primarily if youre dropshipping with AliExpress suppliers, you might have the problem of long delivery. Yes! So, if you dropship with Shopify, please draft and set up your return and refund policy page. For example, you could give a disclaimer stating your reservations on shipping products to a post office. But truthfully, its not any more complicated than what I described above. However, accepting returns and having a structured and transparent return process are vital for the success of your online store. A dropshipping return policy is a set of rules that a retailer or store owner publishes to make sure their customers know exactly how to return an item for a refund and under what circumstances. So, how to create a great dropshipping return policy that fits your business model? Step 4: Review and Save Your Policies. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. 2. So, let your customers see all those happy customers and reap the benefits of user-generated content. This article is over a year old and it was one of the most helpful articles I have come across regarding shipping policies! Doing this can save you some money, especially if youre selling low-cost products. There are occasions where packages are lost or go missing while they are in transit. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. GuangZhou, GuangDong, China 510000, Advantages of a Dropshipping Shipping Policy, Things to Include in a Dropshipping Shipping Policy, How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps, Step 1: Figure out the available shipping methods, Step 2: Set shipping prices and timelines, Step 3: Outline exceptions, refunds, and returns, Step 4: Create, then improve your first draft, Dropshipping Shipping Policy Tips, Strategies, and Best Practices, integrate shipping software into your store, 15 Platforms Offering The Best Print-on-demand For Etsy Services, 12 of The Best Order Management Software For eCommerce Businesses, 16 Functional Chrome Extensions for Dropshipping. Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. You can create a shipping policy by setting up a new page on your online store. What Are the Pros and Cons of Accepting Returns? In the meantime, start building your store with a free 3-day trial of Shopify. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. At this point, ensure that your buyers know this time does not account for the shipping duration mentioned at check out. Dropshipping with AliExpress is also pretty easy. If thats the case, then the return shipping address will have to be the one at your supplier in China. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. Competitor marketplaces like Doba and Worldwide Brands charge monthly fees to access their suppliers. Press Esc to cancel. Start your own dropshipping business without paying for a course. Here are the three ways returns work with dropshipping stores: Shopify itself is only the online store builder or eCommerce platform that you use to host your store. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. Feel free to copy our Do Dropshipping Shipping Policy, modify it to fit your dropshipping stores policy, and use it in combination with the other standard pages here! When a customer buys a product from your online store the order is sent to your dropshipping partner (supplier/wholesaler or manufacturer) who prepares the order and ships the items directly to your customer rather than you shipping them yourself. We promise to address the issue and find a solution. And if you have multiple suppliers, be respectful of all conditions to avoid customer complaints. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. For the final step, head over to Online Store -> Navigation, to add your new shipping policy to your footer menu and/or other menus! And if it doesnt work out, you can simply remove the item and start testing something else. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. But dont worry, if youre a beginner it isnt strictly necessary. Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? I will do my best to reply to them as soon as possible. Some dropshipping companies offer a storefront, but they can be expensive and not have a lot of customizable options. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. The AliExpress seller ships the order directly to your customer. This number helps you track your product throughout the shipping process. As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. They also have a Buyer Protection, which guarantees 60 days (for some countries 90 days) in which the buyer can ask for a refund. Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. In short, yes. FREE Shopify Dropshipping Course . Growing your AliExpress dropshipping business, Start your dropshipping business with Dsers, How Does Amazon Dropshipping Work? In this case, theres nothing you can do to shorten these delivery times. Thats typically the case for dropshipping high-ticket products where its more worth it. What is Dropshipping? What do you need to cover in a shipping policy? #1 Free Shipping Policy Template & Generator | Easyship Shipping Policy Generator Get higher sales through providing peace of mind By clicking "CREATE POLICY", I agree to Easyship's Privacy & Data Protection Policy . Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. #: Acknowledge local, international, and domestic customers. If youre selling low-cost dropshipping products, its often wiser to simply offer a refund or a replacement without asking for a product return. Like any other eCommerce store, your shipping policy is a section on your website that contains information in regards to delivery methods, costs, and timeframes. Expedited shipping (2-4 business days): $25. You, as an eCommerce store, should have your separate dropshipping return policy. Keep on reading to find out what you should cover in your shipping policy, so your visitors will be able to find every bit of information they need! If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Your email address will not be published. If you need help drafting a return and refund policy for your dropshipping business,check out our articleon the subject. Try Shopify for free, no credit card required. Businesses that use dropshipping do not pay for storage, handling, or shipping. What Are the Most Common Causes of a Return and Refund Request? PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. AliExpress Dropshipping: A Complete 2023 PlaybookShopify, The 9 Best Dropshipping Websites for Your Online Store, PayPal Is Now Available to Pay for Your Shopify Bill, 6 Tips for How To Be a Successful Dropshipper (Full Playbook), How to Create Your Shipping Policy (With a Template and Examples), What Is Affiliate Marketing and How to Get Started, The 19 Best Dropshipping Clothing Suppliers To Grow Your Business, Product Line Extensions- What They Are, Examples, and Tips for Forming Your Strategy. State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. With standard free shipping, customers can expect these orders to reach them in 5-7 working days. Aliexpress. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. Or you (better for customer loyalty but could result in losses? Aliexpress is an international retail platform, vendors build a store on Aliexpress, and sell to customers worldwide. Since you are not in charge of packing and shipping orders, it would be good practice to mention in your shipping policy that a delivery address cannot be modified once the order is placed or has been shipped. Simply navigate to Online Store -> Pages, and click on Add Page. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Modalyst makes it easier. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. We suggest using these templates to save questions from buyers and adapt the template to our shipping time. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. How to Create a Dropshipping Return Policy in Shopify? WooCommerce Dropshipping is designed to make Dropshipping easy and hassle-free. Fundamental Difference. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. One of the best dropshipping tips I have: build relationships with the reliable suppliers. And this is something that you have to read to match yours accordingly. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Now that you have your store filled with products ready to sell and dropship, what do you do once you get your first order? One of the most important parts of your shipping policy is the delivery time. We are not responsible for these charges. Theres no upfront cost or fee, so you can test out products without a big financial commitment. Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. There's no standard format for what a Return Policy for dropshipping looks like. Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? How Are Dropshippers Affected by Returns? For example: Standard shipping (5-7 business days): Free. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. And, theyre right! If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Now its just a matter of waiting for your customers to receive their order. 57.41 $ 3.07 $. Amazon dropshipping is a business model that allows businesses and entrepreneurs to sell products with very little overhead. The DSers app does the work for you, you just need to browse and click. Its a great place for sourcing products if you want to sell stuff online. If you offer international shipping, dont forget to include a statement warning your customers that the package that they will receive may be subject to their local countrys taxes and duties. In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! 6. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. While creating the policy, address the issues that may face them and offer solutions. #: Delivery times for various shipping regions. Delivery times for the regions you most often sell to, 4. International Shipping. Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. I. Free Shipping. Always inform your customer of your reservations on shipping to various parts or regions. As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. Typically, shipping from China to the US will be significantly cheaper than vice versa. When customers have essential shipping information for each purchase, theyre likelier to make an informed purchase decision, leading to more completed orders and fewer cart abandonment issues. That would be wrong. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. We are glad to hear that you found the article helpful . We will offer full refunds for this, excluding the shipment cost. It comes with a 14-day free trial and then a $17/month payment plan. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. It informs your customers about: Fulfillment speeds Shipping and processing timelines Costs International shipping options While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Drafting a dropshipping return policy thats fair to your customers yet still doesnt kill your dropshipping business can seem like a challenging task if youve never done it before. My team & I are determined to help ready-to-scale dropshippers grow their business rapidly to the next level. Read more: How Does Amazon Dropshipping Work? Inform your buyers how long shipping will take locally and the options available. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. Learn everything about dropshipping for beginners and beyond - for FREE! What Should Be the Dropshipping Return Address? Below, well share in more detail what to look for in a product and seller and how to position yourself for success. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. However, suppliers or dropshipping agents often have warehouses in the US and addresses closer to your customers. This model is attractive for online businesses as it eliminates the need for a warehouse and inventory and allows the business owner to focus on managing the website and the company as a whole without having to think about fulfillment. If the return delivery costs more than the product itself, its not worth having it returned. The big difference is that theres more competition than in previous years. A shipping policy is a page on your store that outlines all important points around the shipping topic. #: It motivates customers to complete their orders. This way, people from those countries wont be able to place an order with you. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. So, go ahead and tell your customers all about your shipping options! If its indeed lost, you should state that your customer can get a free replacement or a refund. An example is a section on trendy topics like COVID-19 and how its impacted your businesss shipping processes. Because most of the AliExpress sellers are overseas manufacturers, you can find trending products at a lower price. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. In fact, it can cost you much more than simply letting a customer keep a defective product and offer a refund or replacement. As we mentioned above, theres a free Shopify policy generator you can use to draft your dropshipping return policy, whether or not you have a Shopify store. They simply view it as a risk of selling products to a retail market. 3. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. Its also important to explain issues that can cause delays perhaps you only process orders on weekdays? How to Give Refunds If You're Using WooCommerce? In case of any delays experienced on our end, will be communicated via email. Here are some of the shipping options available: 3: International shipping costs and estimates. All these steps can be done with a few clicks. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. With this, you inform your customers about the conditions and stay on the safe side of the law. The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. The first part of setting up your store is selecting a niche, or the selection of dropshipping products youre going to sell. That can be a common concern, especially for dropshippers who sell clothing or jewelry. Unfortunately, dropshippers often leave the customers to pay for their returns. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. From there, DSers does the rest. Shipping costs are calculated during checkout based on weight, dimensions anddestination of the items in the order. We process all orders placed after 6 PM on the next day as a priority. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! Its as simple as having the DSers app installed in your Shopify store and adding products. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. For faulty goods, please send us a picture via email (insert email). A dropshipping shipping policy is a panoptic document. But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. If you dont have a professional email address yet, then you can check out this article here to learn how to get one for free. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. Here, briefly mention the key points of your return and refund policy. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. All rights reserved. Daniela is a growth marketer and has extensive expertise in the mechanics of running a successful eCommerce store. It is crucial to mention who covers that cost if you decide to ship out of your country. How much does it cost to dropship on AliExpress? Pixeled or smudged photos where the actual condition, colors, or product fit arent too visible are a recipe for dealing with returns. How to Get Fewer Customers to Request a Return? Do you offer a free return option (or who pays for the return shipping)? Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. Start youronline businesstoday. Returns and Refunds. The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.